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Real humans, real answers. Whether it's about your order, your subscription, an ingredient, or whether VELA's right for you — we'll get back within one business day.
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Quick answers to common questions.
"Are these tested?"
Every batch is third-party lab tested for potency, purity, and safety. We publish the full results.
See lab results →"What's in it?"
Every ingredient explained — actives and inactives. Why it's there, the dose, the safety profile.
See ingredients →"Which one is for me?"
Take the 60-second quiz. Get matched with your formula plus 10% off.
Take the quiz →Most common questions.
How do I cancel my subscription?+
Sign into your account and skip, pause, or cancel anytime. No calls, no chat-bots. If you can't access your account, email hello@velastrips.com.
How do returns work?+
60-day money-back guarantee on full-tin orders. Email us, we'll refund — even if you've opened the tin. Sample packs aren't refundable since they're already a $9 trial.
Where do you ship?+
Currently shipping within the United States only. International expansion coming.
How long does shipping take?+
Free U.S. shipping on every order. Most orders arrive in 3–5 business days. Tracking link sent by email when your order ships (typically within 24 hours).
Wholesale or partnership?+
Use the form above with subject "Wholesale / partnership" and we'll route you to the right person.